The hospital medical team meeting in the Infanta Elena Room

The Hospital

Care model

Care model

Care centred on each individual

At Publio Cordón Memorial Hospital, we believe that medicine fulfils its true purpose when knowledge, technology and professional expertise are placed at the service of each patient.

A nurse caring for a patient beside the rooms

Our care model combines clinical precision, advanced technology and deeply compassionate care. We take a holistic approach to each person’s health, taking the time to listen, with professionals working in a coordinated manner and providing support that continues beyond the consultation, treatment or hospital stay.

We organise care around each patient’s needs, rather than as a series of isolated services. In this way, we provide a clearer, more coordinated and personalised care pathway, from the first point of contact with the hospital through to recovery and follow-up.

People

Professionals committed to excellence in medicine

At the Publio Cordón Memorial Hospital, the quality of care begins with the people who make it possible.

We bring together highly specialised professionals who share the same approach to healthcare: scientific rigour, clinical judgement, collaboration and a commitment to each patient.

Our model promotes professional autonomy, coordinated working and continuous professional development, and provides the necessary conditions to practise responsibly, with sufficient clinical time and a commitment to excellence.

A doctor reviewing information with a patient during a consultation A doctor attending to a patient during a consultation A specialist reviewing diagnostic images A doctor giving a public talk Surgeons during an operation A specialist performing an ultrasound scan A healthcare professional in the operating theatre

The cornerstones of our model

Clinical humanism

Scientific evidence guides every decision; listening and dialogue enable us to tailor our approach to the needs, values and circumstances of each patient. Medical precision and a personal touch are both part of the same approach to care.

Quality clinical time

Every consultation should allow sufficient time to listen, explore, explain and make clear decisions. When the situation calls for a swift response, our teams respond in a coordinated, precise and safe manner.

Co-ordinated and continuous care

Our professionals share information and make decisions together to provide comprehensive care, particularly in complex cases. The care process links diagnosis, treatment, recovery and follow-up in a continuous and coherent manner.

Technology with a purpose

We embrace innovation when it delivers a real benefit: greater diagnostic accuracy, less invasive treatments, improved safety and a faster recovery. Technology is there to serve both healthcare professionals and patients.

Quality and safety

The quality of care and patient safety guide every clinical and organisational decision. Rigorous protocols, a multidisciplinary approach and continuous assessment enable us to minimise risks, improve outcomes and provide clear, efficient and reliable care.

A team that supports you

At Hospital Memorial Publio Cordón, your care begins before you arrive and continues throughout the entire care process.

Admissions staff welcoming patients in the lobby

Admission and Patient Care

It receives, guides and coordinates the necessary arrangements to facilitate each stage of your care.

A personal health manager attending to a patient in her room

Personal Health Managers

They facilitate appointments, communications and administrative procedures relating to outpatient care, in coordination with the medical team.

A personal health assistant accompanying patients

Personal Health Assistants

They support surgical patients from the preparation for the operation right through to discharge from hospital.

The admission, management and support teams facilitate every stage of the care pathway, from the first point of contact with the hospital through to discharge and follow-up care.

An experience where every detail has been carefully considered

Care begins with your very first contact with Hospital Memorial Publio Cordón.

A warm welcome, guidance and clear information are just as important as the comfort, privacy and tranquillity of the spaces.

Natural light, signage and intuitive layouts have been designed to make patients’ and their carers’ stay more comfortable, promote rest and ensure their safety. Because caring also means making every stage easier and being there when we’re needed.

Towels embroidered with the hospital logo in a room

The principles underpinning our model

Confianza

To build a therapeutic relationship based on listening, clarity and respect.

Excelencia

To combine scientific knowledge, patient safety and human care.

Time and listening

To give each person the attention their situation requires.

Collaboration

To work in a coordinated manner to provide comprehensive and continuous care.

Useful innovation

Adopt technology when it brings a real benefit to the patient.

Care for professionals

Looking after those who make excellent care possible.

Facilities and technology

Discover the building, the spaces designed with your wellbeing in mind, and the surgical and diagnostic technology that makes our medical care possible.

Discover our facilities
Memorial Publio Cordón Hospital facilities

Let us guide you

At Memorial Publio Cordón Hospital we understand that taking the first step is also part of your care. Our team will handle your request and guide you to the most suitable professional, specialty or service.

Write to us or give us a call and we will get back to you with personalised assistance.

Patient care

How would you like us to help you?

Talk to us now 913 548 990 Personalised attention 24 h · 7 days

Would you rather we called you?

Leave us your details and the reason for your enquiry. We will get back to you with the guidance you need.

Request guidance 24-hour emergency care Call now · 913 548 990 International patients
Call Book now