The Hospital

Health insurance and reimbursement policies

Private healthcare and reimbursement

Access the hospital using your reimbursement policy

Hospital Memorial Publio Cordón provides private medical care.

Patients with a reimbursement policy are free to access our specialists, tests and treatments, pay for the services received directly, and subsequently claim the relevant reimbursement from their insurer.

The percentage reimbursed, the financial limits and the services covered depend on the specific terms and conditions of each policy. We therefore recommend that you check your cover with your insurer in advance.

Our team can provide you with information about the service process, payment methods and the documentation you will receive to help you process your application.

Administrative assistance at reception

Do you have a refund policy?

Our team will explain how to get to the hospital, what documentation we can provide you with, and what the next steps are.

Confirmation of the percentage and the terms of the reimbursement is always the responsibility of your insurance company.

Insurance and reimbursement

We guide you through the process

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We will call you to explain the process for your insurer and your policy.

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Hospital Memorial Publio Cordón provides care privately and does not work through insurer provider networks. Patients with reimbursement policies pay for their care and then claim the corresponding refund from their insurer.

How a reimbursement policy works

Check the terms of your policy

Confirm with your insurer that your policy includes reimbursement cover, and review the percentage, limits, excesses and any prior authorisations required.

Book your appointment

You can choose directly the professional, specialty or service you need at Hospital Memorial Publio Cordón. For surgery, hospital admission or complex treatment, we will provide the available cost information in advance.

Pay for the care received

The patient pays the hospital directly for the consultation, test, treatment, procedure or admission received.

Claim your reimbursement

After your care, you can submit the invoice and supporting documentation to your insurer to claim the refund provided for in your policy.

Documents required for your application

We’ll provide you with the available documentation

Following treatment, the hospital may provide, depending on the service provided and where appropriate:

Our administrative team can advise you on the documentation issued by the hospital. The management of the policy, the acceptance of the claim and the amount reimbursed are the sole responsibility of the insurance company.

  • Itemised invoice
  • Proof of payment
  • Medical report
  • Prescription for tests or treatments
  • Documentation related to the procedure or admission

Important information about cover

Each policy sets out its own terms and conditions. Having refund insurance does not necessarily guarantee a full refund of the amount paid.

The insurer may apply percentage limits, maximum limits, excesses, exclusions or prior authorisation requirements. We recommend that you confirm your cover before undergoing highly complex tests, surgical procedures, hospital admissions or long-term treatment.

The hospital telephone care team

Choose where to look after your health

A reimbursement policy can give you the freedom to choose the healthcare professional and hospital you consider most suitable. Our team is on hand to advise you on private healthcare, booking appointments and the documentation required to subsequently claim reimbursement from your insurer.

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